The Inner Circle

We're Hiring! - Membership Engagement Manager

  • 1.  We're Hiring! - Membership Engagement Manager

    Posted Feb 26, 2021 05:04:00 PM
      |   view attached

    The CSA is seeking a Membership Engagement Manager that will develop a deep understanding of what brings value to our CSA Corporate Membership Community and will guide them through their membership benefits while implementing the program that builds relationships, educates members about emerging technology, and encourages a shared vision for the future of Cloud Security. Key responsibilities include driving community members to log into and engage on a digital community platform, building relationships with community members through structured networking (phone outreach, interviews, direct messaging, etc.), and harnessing insight about the community to share internally with other departments within CSA.

    Our ideal candidate loves to build relationships, is extremely organized, and has extensive experience managing projects with multiple stakeholders. You will utilize your attention to detail, your experience in program management, and your excellent communication skills to ensure high-quality results. You get energy from connecting with people and uncovering their stories. Most importantly, you will be on the front lines of helping CSA delight our Membership Community.



    Scope of Responsibilities


    • Must be highly motivated and able to function independently.
    • Build relationships with members and learn about their priorities for participation in the CSA and use that knowledge to align their strategic priorities and/or pain points to relevant membership benefits and CSA products and services.
    • Plan and execute a calendar of member events (meetings, webinars, panels, birds of a feather session, briefings, etc.) that bring together the CSA Community members.
    • Support new/renewing member onboarding by helping organizations navigate our resources and events.
    • Act as an ongoing point of contact for members on participation and administrative matters
    • Support Sales Team with post-sales activities
    • Champion and manage new projects to create stronger partnerships.
    • Build the organizational network through targeted outreach and strong project planning.
    • Provide regular updates to the Chief Customer Officer and VP of Sales on the member community and advice on how they can best help strengthen the membership community and improve the value proposition for members.
    • Excellent interpersonal, presentation, communication, and organizational skills are required.
    • The ability to assemble and present effective presentations at the C-Level is a requirement.
    • Ability to travel 5-25% is requested.
    • Bachelor's degree in Business Management or related fields is preferred.




    • Competitive Base Salary, Commission and Work-life Balance
    • Medical, Dental, Vision Insurance
    • 401k with Matching Contributions
    • Paid Time Off
    • 6 weeks Maternity & Paternity Leave
    • Growth and Development Opportunities
    • Expense Support for business travel, training activities, and industry conference participation
    • Expense Support for home office and equipment

    Equal Opportunity

    CSA provides equal employment opportunities and does not discriminate against an employee or applicant because of age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity, marital status, or another legally protected class status.

    Diversity and Inclusion

    CSA is committed to building and maintaining a diverse staff and recognizes that its continued success depends on hiring and retaining high-quality professionals with various backgrounds and experiences. Opportunities for advancement exist, and we are committed to helping all staff develop and grow. Women, people of color, and people with disabilities are strongly encouraged to apply.


    J.R. Santos
    [email protected]


    We're Hiring.pdf   303 KB 1 version