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ISO/IEC TS 20000-11:2021 Information technology - Service management - Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®

  • 1.  ISO/IEC TS 20000-11:2021 Information technology - Service management - Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®

    Posted Sep 07, 2021 02:49:00 AM
    Hi All,

    @Jon-Michael C. Brook

    ISO/IEC just published: ISO/IEC TS 20000-11:2021 Information technology - Service management - Part 11: Guidance on the relationship between ISO/IEC 20000-1 and service  management frameworks: ITIL®

    This document provides guidance on the relationship between ISO/IEC 20000–1 and a commonly used service management framework, ITIL 4. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000–1, including:

    a) an organization that has claimed or demonstrated or intends to claim or demonstrate conformity to the requirements specified in ISO/IEC 20000–1 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services;

    b) an organization that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000–1;

    c) an assessor or auditor who wishes to understand the use of ITIL as a support in achieving the requirements specified in ISO/IEC 20000–1.

    Clause 4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000–1. Clause 5 correlates the ITIL documents to requirements in ISO/IEC 20000–1. The tables in Annex A correlate terms and clauses in ISO/IEC 20000–1 to ITIL and vice versa; the tables in Annex B correlate clauses in ISO/IEC 20000-1 to the ITIL 4 publications and vice versa.

    You can preview the standard here: https://www.iso.org/obp/ui/#iso:std:iso-iec:ts:20000:-11:ed-1:v1:en

    You can purchase the standard here: https://www.iso.org/standard/81165.html?





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    Michael Roza CPA, CISA, CIA, MBA, Exec MBA
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