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ISO/IEC 30105-4:2022 Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 4: Key concepts

  • 1.  ISO/IEC 30105-4:2022 Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 4: Key concepts

    Posted Nov 28, 2022 03:56:00 AM
    Hi All,

    ISO/IEC recently published ISO/IEC 30105-4:2022 Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 4: Key concepts

    The ISO/IEC 30105 series specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services.

    This document:

    - covers IT-enabled business processes that are outsourced;

    - is not intended to cover IT services but includes similar, relevant process for completeness;

    - is applicable to the service provider, not to the customer;

    - is applicable to all lifecycle processes of ITES-BPO;

    - details the lifecycle of ITES-BPO and the relationship between ISO/IEC 30105-1, ISO/IEC 30105-2, ISO/IEC 30105-3, ISO/IEC 30105-5 and other relevant International Standards.

    This standard can be previewed here: https://www.iso.org/obp/ui/#iso:std:iso-iec:30105:-4:ed-2:v1:en

    This standard can be purchased here: https://www.iso.org/standard/78739.html



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    Michael Roza CPA, CISA, CIA, MBA, Exec MBA
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