Hi All,
ISO/IEC recently published ISO/IEC 30105-4:2022 Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 4: Key concepts
The ISO/IEC 30105 series specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services.
This document:
- covers IT-enabled business processes that are outsourced;
- is not intended to cover IT services but includes similar, relevant process for completeness;
- is applicable to the service provider, not to the customer;
- is applicable to all lifecycle processes of ITES-BPO;
- details the lifecycle of ITES-BPO and the relationship between ISO/IEC 30105-1, ISO/IEC 30105-2, ISO/IEC 30105-3, ISO/IEC 30105-5 and other relevant International Standards.
This standard can be previewed here:
https://www.iso.org/obp/ui/#iso:std:iso-iec:30105:-4:ed-2:v1:enThis standard can be purchased here:
https://www.iso.org/standard/78739.html------------------------------
Michael Roza CPA, CISA, CIA, MBA, Exec MBA
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